Dolby EMEA - Facilities Management
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Dolby EMEA - Facilities Management:
Active was engaged to manage its FM services and support the business throughout the refurbishment.
Timescale:
Ongoing Contract
Type of project:
Facilities Management
Location:
London
Year:
2020-2023
Client profile
Dolby was founded in London in 1965, now headquartered in San Francisco with
offices around the globe. From movies and TV shows, to apps, music,sports and
gaming, Dolby transforms the science of sight and sound into spectacular
experiences for billions of people worldwide.
Now operating out of Soho
Square, Dolby's EMEA Headquarters houses state-of-the-art audio equipment,
testing rooms with hypersensitive acoustic flooring and meticulously organised
cabling. The facility also houses a 60+ seater screening room to showcase their
remarkable cutting-edge technology, as well as mixing an grading Hollywood
movies.
Client challenge
Because of all of this specialist equipment, Dolby needed a total facilities management
partner that could handle delicate, complex equipment, while ensuring minimal disruption
to their day-to-day business. As well as this, the space had undergone major
refurbishment work, which required staff to move to temporary accommodation whilst
maintaining regulatory requirements and planned maintenance to continue the business'
regular functions.
Active solution
Active was engaged to manage the facilities management services, and support Dolby
through the planned refurbishments - creating a bespoke solution that covered all
the needs of the company, including:
- External & internal cleaning (including deep cleans to server rooms)
- Resident full-time engineer on site to facilitate all maintenance
- Specialist deep-cleaning of all air-handling units & installation of high-grade filters.
- 24/7 help-desk facility to resolve any on-the-spot issues.
Statuory compliance checks, including:
- Fire systems & supression
- CCTV
- Access Control
- Intruder alarms
- HVAC, boilers & pumps
- BMS, UPS & PAT electrical testing
- Speed gates
- Water hygiene testing
- Air quality testing
Benefits and results
Active have completed a number of projects in the first year of the contracts,
including the teporary relocation of people and equipment duing the refurbishment
works. This included appointed a dedicated Workplace Change Manager on-site, working
closely with Dolby's main contractor to ensure maintenance works was scheduled &
completed without disruption to the refurbishment.
A planned refurbishment
of Dolby's roof garden was completed in March 2021, which was then opened for
reoccupation in April. As well as all of the above, Active further enhanced the
employee experience, providing fresh flowers, interior planters & arranged for
delivery of fresh fruit, soft drinks & daily milk.
Client quote
"Dolby engaged with Active because of its boutique approach to FM services. The market is undoubtedly crowded for FM providers in the UK, but Active stood out. As an SME it competes with larger players in the field and wins."
Workplace & Real Estate Manager
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